SUPPORT


(860)468-LEG3


CRITICAL

The issue causes a complete loss of business continuity, and you cannot reasonably continue operate.


HIGH

The issue causes a severe loss of business continuity. You can continue work in a limited capacity, and may have an alternative method or workaround for the issue. The issue interferes with long-term business operations.


MEDIUM

The issue causes a minor loss of business continuity You can continue work despite an inconvenience or non-critical issue with the software.


LOW

The issue causes little to no loss of business continuity.

SUPPORT HOURS


CRITICAL ISSUES:

24 hours a day, 7 days a week


HIGH ISSUES:

Monday - Friday, 0500 - 1700


MEDIUM ISSUES:

Monday - Friday, 0500 - 1700


LOW ISSUES:

Monday - Friday, 0500 - 1700

HOLIDAY HOURS


CRITICAL ISSUES:

24 hours a day, 7 days a week


HIGH ISSUES:

Next official business day


MEDIUM ISSUES:

Next official business day


LOW ISSUES:

Next official business day


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